The Tilbury Figure Skating Club is an active member of the Skate Canada organization, and we strive to adhere to the rules and regulations as stipulated by Skate Canada. We encourage you to consult Skate Canada's website (www.skatecanada.ca) for more information. As a skating club, we also have our own set of rules and regulations which must be followed by all members of our club. Please consult the following for more information.

All members and participants are governed by the Tilbury Figure Skating Clubs and arenas Rules and Regulations. Each participant is responsible to ensure they have read the rules and regulations and will abide by them at all times.

By registering, members and participants agree that they have read, acknowledge and consent to abide by the Tilbury Figure Skating Club Policies, Procedures, Rules and Regulations, and Publicity Consent and Release as determined by Skate Canada, and the Board of Directors, and as posted on the club website.  

Tilbury Figure Skating Club, its board members, coaches, and volunteers are not responsible for any accidents, injuries or loss of personal belongings either on or off the ice.   All Parents/Guardians are responsible for their children while at the arena. Do not leave your children unattended. The Club is not responsible to provide child supervision.

Registration Policies   

MEMBERS IN GOOD STANDING  All Tilbury Figure Skating Club members must be members in good standing. This means that all fees including registration, coaching, test day, competition or other fees are paid in full at the time of registration unless indicated otherwise if installments have been authorized by club administrators.

MEMBERS IN ARREARS Members in arrears will not be permitted to take part in any club activity and ice privileges will be revoked until monies are paid in full. Fees for tests, competitions, etc., must be paid at the time of registration when the forms are submitted.

Privacy Policy

Complaint Policy and Procedure

COURTESY AND RESPECT

The Tilbury Figure Skating Club (TFSC) is committed to providing a positive and respectful environment for all members. We expect all individuals to treat each other with courtesy, respect, and fairness at all times. This includes interactions between skaters, coaches, parents, board members, volunteers, and staff.

The TFSC will not tolerate threatening, abusive, or unreasonable behavior. In such instances, communication with the individual may be ceased, and appropriate authorities may be informed.

HOW TO MAKE A COMPLAINT

The TFSC encourages open communication and early resolution of concerns. If you have an issue, please follow this process:

1. Initial Discussion (Optional): If appropriate, consider discussing the issue directly with the person(s) involved. This can often lead to a quick and amicable resolution.

2. Formal Complaint: If direct discussion is not appropriate or does not resolve the issue, please submit a formal complaint in writing to tilburyfsc@gmail.com. Please include the following information:

   • Your name and contact information
   • The names of those involved in the issue
   • A clear description of the issue
   • Any supporting documentation (if applicable)
   • A proposed solution (optional)

3. Complaint Review: The TFSC will review all written complaints. Depending on the nature of the complaint, it may be addressed by:

   • The Club President
   • The Board of Directors
   • A designated committee

4. Third-Party Mediation: If the complaint cannot be resolved internally, the TFSC may recommend involving a neutral third-party facilitator or mediator. The TFSC will refer to Skate Ontario's Dispute Resolution Toolkit to guide this process.

5. Escalation to Skate Ontario: If the complaint remains unresolved, you may escalate it to Skate Ontario in accordance with their complaint procedures.

Important Notes:

• Verbal Complaints: While written complaints are preferred, the TFSC will acknowledge verbal complaints and may document them to initiate the resolution process.
• Social Media: Please refrain from using social media to express complaints or concerns, as those channels are not regularly monitored.
• Skate Ontario Alignment: This complaint policy is intended to align with Skate Ontario's Dispute Resolution Toolkit to ensure fair and consistent complaint handling. Members are encouraged to familiarize themselves with the toolkit, which includes resources such as the Dispute Resolution Assessment Tool and Preparation Tool.

Contact Information:

• For complaints involving the TFSC Board of Directors, volunteers, coaches, program assistants, or skaters:
  • Email: tilburyfsc@gmail.com
  • Mail: P.O. Box 274, Tilbury, Ontario NOP 2L0
• For complaints involving the Municipality of Chatham-Kent, Arena Ice rink/facilities, etc.:
  • Tel: 519.682.1022
  • Email: ckrecfacilities@chatham-kent.ca
  • Web: www.chatham-kent.ca

Policy Review:

This policy will be reviewed annually and updated as needed to ensure it remains effective and compliant with Skate Ontario guidelines.